Culture 2nd
I think it was Drucker that said culture eats strategy for breakfast. Healthy culture in a business is key for longevity and growth. People don’t really quit their job. They quit their boss… they quit their culture.
Culture is super easy to see when it’s hitting the fan. Pressure to deliver, pressure to win, pressure to solve is in every business. How does the boss react? Does he blame, get irrational, do people run for cover? Since people default to survival and surviving causes people to do irrational things, there must be structure.
Structure is the linchpin to a dependable culture. Healthy structure creates boundaries so we have each other's backs instead of biting them. Letting things get a little messy inside a good structure is healthy. Allowing things to get passionate and tense energizes progress.
A culture that prioritizes harmony over solving behaves like a church youth group… not a business.